I have been with San Joaquin County DCSS for 26 years. I began my career as an Office Assistant assigned to the receptionist-lobby desk, quickly promoting to Child Support Officer (CSO). I gained my initial experience assisting the Customer Service Team of CSO's handling walk-ins and phone calls before being transferred to an Establishment team. I was promoted to Child Support Supervisor and led various teams for the department, such as, Establishment, Enforcement and the Court Team. I supervised for 9 years before my promotion to Program Manager. From 2017 to 2023, I was the Program Manager for the Case Accounting, Engagement, Intergovernmental, Spanish, Family Justice Center, Staff Development and Training teams. I managed 42 staff (12 direct reports and 30 line staff). As part of the management team, I was an integral contributor in the develop and implementation of the FIT model; which created family focused customer service teams and empowered staff to become child support masters. As the Outreach Coordinator for the department, my duties included collaborating with public and private agencies to provide information regarding the child support services available to the families in our community.
I am currently the Assistant Director where I oversee the Program side of the department.